Include email from custom field in submit a ticket form
Moderator: mkoch227
Include email from custom field in submit a ticket form
I've added a custom field for a person to include another staff ie supervisor or colleague in the ticket and I would like for the function that sends the form to grab the address from that field and cc that person. Is this doable under the current system?
Re: Include email from custom field in submit a ticket form
There's no built-in way to do that.
Shouldn't be hard to add it by a PHP developer though, as custom fields are defined whenever a ticket is sent.
Shouldn't be hard to add it by a PHP developer though, as custom fields are defined whenever a ticket is sent.
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