What is cookies.html? It's not something used by Hesk.
You may want to:
- double-check your "Help desk URL" in Hesk Admin > Settings > General
- disable any redirect/security/SEO scripts you have on your website
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here
the problem only appears when i want to enter admin
i can submit tickets normally
does admin pages appears like that https://mysite.com/hesk/admin/?i=3
can I send you the URL in private to check it if you have time?
The same problem appears on different computers, I don't think the problem is from my computer
1. either you use a CDN called "Ezoic" which adds code to your HTML output and creates the redirects,
2. or, your website has been hacked and someone added the redirects there.
For #1 check with your hosting company
For #2 upload ALL the original Hesk 3.4.2 files again EXCEPT hesk_settings.inc.php and see if that helps. If yes, you should change all your server passwords, scan it for viruses and do the same on your PC
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here
Thanks a lot for your help
the problem was in option 1 as you said
I removed ezoic from my site and everything is good now
I think the way of integration was wrong
Thanks a lot, you are the best
