Problem add attachments

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lhesk
Posts: 12
Joined: Thu Sep 29, 2022 6:23 am

Problem add attachments

Post by lhesk »

When I want add attchments to ticket I see error {"status":"failure","status_code":500,"message":"}

I have PHP 8.1.10 and I seted folder attachment chmod to 777
Last edited by lhesk on Thu Oct 13, 2022 2:58 pm, edited 1 time in total.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Problem add attachments

Post by Klemen »

This means that PHP cannot move attachments from the temporary folder into Hesk's /attachments/temp folder.

Do you have a "temp" folder inside your "attachments" folder? If yes, CHMOD it to 777. If not, create it and CHMOD to 777.

Another problem could be that your disk is full.

Also, try setting Debug mode to ON in Admin > Settings > Help desk and see if you get any additional errors.
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lhesk
Posts: 12
Joined: Thu Sep 29, 2022 6:23 am

Re: Problem add attachments

Post by lhesk »

Thanks for your help. Folder temp has wrong chmod.
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