Radio button or select box

[afeer]

It would be a good option, if added in replying to any ticket. A radio button or select box, to answer/reply of the ticket in a specific way.

option in reply of ticket like

Radio Button
1. Yes
2. No

or
Select Box
1. criteria 1
2. criteria 2
3. criteria 3
4. criteria 4

[Klemen]

What problem are you trying to solve with this?

[afeer]

This will mainly help in 2 ways.

1. reporting purpose
2. reduce the time of response

Also we can filter predefined options/text, while in other case different people may write same thing in different ways which is difficult to filter.

[Klemen]

Would using canned responses solve this issue for you (Admin > Templates > Responses)? Then your staff can simply select the pre-written response (or part of the response) from the drop-down list when writing a reply.

[afeer]

This serves a portion as of like Radio button options.
What if we have a list of option and multiple reason combination requires.

e-g:
1. option-a
2. option-b
3. option-c
4. option-d
5. option-e

any combination of these values. we simply can't add to canned response a large number of combination.

as canned drop down list it would be good option if check box option is given

[Klemen]

Yes, I see the utility of that.

I will add it to our list of ideas, but honestly, I don't believe this will be assigned a high priority to add to Hesk as we have many other things to work on first.