How to make attachments required like full name and email fields

[jonatangm]

I need to make upload attachments required when submitting tickets on my help desk. I can't find the code to make it required

[Klemen]

Haven't tested it, but try adding

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if (empty($attachments) && ! isset($hesk_error_buffer['attachments']))
{
    $hesk_error_buffer['attachments'] = 'Please attach a file to your ticket.';
}

just above

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if (count($hesk_error_buffer))

in submit_ticket.php

You will also want to add the red asterix on the submit a ticket form in index.php change

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<?php echo $hesklang['attachments']; ?>:

to

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<?php echo $hesklang['attachments']; ?>: <font class="important">*</font>

If you want the same for admin panel, similar code changes will go to admin/new_ticket.php and admin/admin_submit_ticket.php

[jonatangm]

thanks for your response, It kinda works, but there is only one thing that it's not working right now, i still able to open a new ticket with no attachments added.

[karmainsa]

Anyone has figure out how to make attachments required?

[Klemen]

The code modifications I posted above work for me in Hesk 3.2.5 when submitting tickets from the customer web interface.

Have you tried them?

[karmainsa]

Thank you very much for the reply!
Unfortunately no, I can't get it to work. When I don't attach, I get the notice, but attaching I still get the required notice. The notice always appears now, attached or not.
my site is https://activo.sanlo.gov.py in case you can try and create a ticket to see how it behaves please

[Klemen]

I submitted a test ticket with no attachment, so I presume you don't have the modification in place anymore.

Did you try the submit_ticket.php file I emailed you?

[karmainsa]

I'm sorry. Considering that it is in production, I removed the modification for a moment. now I put the modification back if you want to try

[Klemen]

Found the issue - it showed the same error message, even if the error was a different one (like a file type not allowed).

This part:

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if (empty($attachments))

Should be:

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if (empty($attachments) && ! isset($hesk_error_buffer['attachments']))

Will fix it in above example too.

[karmainsa]

you're right! now it works perfect!!
You saved me! Thank you!! you're very kind!