HESK version 3.3.0 BETA (test version)

[michalhana99]

If I want to create a link to a phone number using a custom field in an html template

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Zadané tel. </span><span style="vertical-align:inherit;">číslo: </span></span></strong><a href="tel:%%CUSTOM4%%">

The value of the link changes to "252542525"

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Zadané tel. </span><span style="vertical-align:inherit;">číslo: </span></span></strong><a href="tel:252542525">

[Klemen]

Service messages: can you check if they are still in your database, in table hesk_service_messages? Maybe they were created for English language, but you switch the help desk to Czech and they are not showing?

Tel: looks like HTMLPurifier was causing this issue and the email template was saved as

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<a href="tel:252542525">%%CUSTOM4%%</a>

Please:
- upload these two files to your admin folder: https://hesk.com/preview/hesk330beta1-f3.zip
- fix your email template URL (Admin > Tools > Email templates)
- test

[michalhana99]

Service messages: have been removed from the database
HTML format: After replacing the files, and pressing the Save change button, the action ends with error 500

Service messages: can you check if they are still in your database, in table hesk_service_messages? Maybe they were created for English language, but you switch the help desk to Czech and they are not showing?

Tel: looks like HTMLPurifier was causing this issue and the email template was saved as

Code: Select all

<a href="tel:252542525">%%CUSTOM4%%</a>

Please:
- upload these two files to your admin folder: https://hesk.com/preview/hesk330beta1-f3.zip
- fix your email template URL (Admin > Tools > Email templates)
- test

[Klemen]

Service messages: have been removed from the database

That's strange, Hesk 3.3.0 doesn't make any updates to the service messages table. I will test this a bit more in the following days and see if I can spot anything.

HTML format: After replacing the files, and pressing the Save change button, the action ends with error 500

Do you have anything on the server that might be blocking the request, such as Mod security? Anything in your error logs that might tell more about the error?

[michalhana99]

Format HTML Error

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Fatal error: Uncaught Error: Call to undefined function preg_replace_all() in C:\WebPage\testhesk1.mhweb.cz\admin\email_templates.php:474 Stack trace: #0 C:\WebPage\testhesk1.mhweb.cz\admin\email_templates.php(62): save_et() #1 {main} thrown in C:\WebPage\testhesk1.mhweb.cz\admin\email_templates.php on line 474

Service messages: have been removed from the database

That's strange, Hesk 3.3.0 doesn't make any updates to the service messages table. I will test this a bit more in the following days and see if I can spot anything.

HTML format: After replacing the files, and pressing the Save change button, the action ends with error 500

Do you have anything on the server that might be blocking the request, such as Mod security? Anything in your error logs that might tell more about the error?

[Klemen]

Download this again (has been updated) and test please:
https://hesk.com/preview/hesk330beta1-f3.zip

[michalhana99]

Its OK

Thanks

[Klemen]

Hesk 3.3.0 has now been released:
viewtopic.php?f=13&t=7069