Populate note in customer side

[Paula Motorbike]

Script URL:
Version of script: 3.2.5
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
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Hello Hesk community:

I would like that in the email notification received by the client when we create a ticket manually, to include a link inside the email where the client can do a click and can include an answer inside.

In order to clarify this:

The client receives the email when we create a new ticket and inside this email there is a link named "accept".
If the client click in the link in the email, a note will be include in the ticket shown that it was accepted.
All of that without the client needs to access to the ticket and write it manually. Ex.%%TRACK_URL%%****"Acept.
I assume that all this process has to be realized trhough a URL, but I don't know the chain-URL.

I hope you can help me with this matter.

Thanks in advance!

[Klemen]

That's unfortunately not something that is supported by Hesk out-of-the box. You will need a PHP developer to help you customize the functionality to fit your needs, for example by posting a project to sites like upwork.com or freelancer.com

[Paula Motorbike]

Thank you for the quick response Klemen.
I will look how to develop it externally.
I look forward  for the version 3.3.0