Problem updating Hesk from 3.2.2 to 3.2.5

[andreas]

Script URL: https://support.kgn.schule/
Version of script: 3.2.2
Hosting company: Webhostone.de
URL of phpinfo.php: I don’t know
URL of session_test.php: I don’t know
What terms did you try when SEARCHING for a solution:

Code: Select all

Fatal error: require_once(): Failed opening required '../inc/statuses.inc.php'

(which results in an error on this forum saying that this is forbidden

Write your message below:

Hi,
I’m trying to upgrade Hesk from version 3.2.2 to 3.2.5 and when I upload all the files in the installation folder, replacing existing files and folders as instructed, I get:

Verifying your HESK installation...

OK

Code: Select all

Warning: require_once(../inc/statuses.inc.php): failed to open stream: No such file or directory in /home/www/ticketsystem/inc/email_functions.inc.php on line 21

Code: Select all

Fatal error: require_once(): Failed opening required '../inc/statuses.inc.php' (include_path='.:/usr/share/php') in /home/www/ticketsystem/inc/email_functions.inc.php on line 21

Any ideas?

Thanks for your help.

Andreas

[Klemen]

If the help desk works normal otherwise you can ignore this error in the installation file.