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Hello everyone.
Can anyone tell me how to make the second closing status?
For example, the status ".resolved" - closes the ticket as resolved.
I named the status ".onhold" - as rejected and I want this status to also close the ticket.
I set up a filter on the main ticket page so that it doesn't show me tickets with ".onhold" status.
But when I have a ticket with this status, then a notice appears on the list of tickets that I have unclosed tickets that I can't see because of the filter.
Where it is necessary to change the logic of functions so that the ".onhold" status also closes the ticket
