pop3 fetching

[gssikarwar21]

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i am using hesk pop3 fetching by corn job at 5 min interval, but it is listing one email at a time.

[Klemen]

Not sure what you mean, could you explain a bit more in detail?

[gssikarwar21]

when i try to generate ticket by pop3 or imap fetching in hesk desk. it is generating one ticket at a time by accessing email either by pop3 or imap, however there were 5 emails present in inbox.

why is it not making ticket of all emails in inbox at the time of pop3 or imap fetching.

[Klemen]

If you use IMAP, do all the emails get read, or do some stay unread after IMAP fetching runs?

[gssikarwar21]

at this time as well i send 5 email to support box at support@achieersacad.com from them 1st email is converted to ticket, 2nd email status changed to read and remaining 3 are unread.

[Klemen]

Can you make sure all the emails are unique? If emails are not unique (don't have unique messages) Hesk will discard them as duplicates.