Can I turn off the Ip address?

[mystasia]

Hello
Is it possible to set in the HelpDesk software that the IP address of the "customer" is not visible for employees?

[Klemen]

There is no built-in way of doing that.

However, you can:
1. download and install the free Notepad++
2. open file admin/admin_ticket.php in Notepad++
4. find

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// Format IP for lookup

5. just below that line add

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$ticket['ip'] = '';

6. save, upload and test

[mystasia]

Hello thank you for your answer.
Did what you wrote, however, the IP address is still displayed unfortunately?

[Klemen]

As, sorry, didn't test it before posting.

You will also need to do this:

1. open file /admin/admin_ticket.php in Notepad++
2. find this line:

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<span class="title"><?php echo $hesklang['ip']; ?>:</span>

3. two lines ABOVE that line, find

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?>

and change it to

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/* ?>

4. a few lines BELOW line in #2, find line

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<li class="separator"></li>

5. below this line, find

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<?php

and change it to

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<?php */

It should now look something like:

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                            /* ?>
                            <li class="noclose">
                                <span class="title"><?php echo $hesklang['ip']; ?>:</span>
                                <span class="value">
                                    <?php
                                    if ($ticket['ip'] == '' || $ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown']) {
                                        echo $hesklang['unknown'];
                                    } else {
                                    ?>
                                        <a href="../ip_whois.php?ip=<?php echo urlencode($ticket['ip']); ?>"><?php echo $ticket['ip']; ?></a>
                                    <?php } ?>
                                </span>
                            </li>
                            <li class="separator"></li>
                            <?php */

Save, upload a test.