Upgrade problem

[afilincieri]

Hi, I have a problem with hesk update from version 3.0.0 to version 3.2.5
When I copy all the files and go to namedomain/install I get http 500 error
I also tried to install the previous versions but same problem. Consider that it is the problem that I also encountered with the transition from hesk 2.8.10 to 3.2.5 after uninstalling mods for hesk and I had to update from 2.8.10 to 3.0.0
Has it happened to anyone? How can I solve? Thank you.

[Klemen]

500 is a server-side error, not something Hesk generates.

You will need to check server logs to find out what the problem is.

[afilincieri]

The problem does not occur with version 3.0.0 but with all the others. On the php error log I find this message:

[11-Feb-2022 16:03:13 Europe/Rome] PHP Warning: require(../inc/common.inc.php): failed to open stream: No such file or directory in namedomain/install/install_functions.inc.php on line 55

[Klemen]

Like the error says, your are missing "common.inc.php" in your "inc" folder. Make sure you upload all the required Hesk files and folders to your server.

[afilincieri]

I checked, the file is present.
I don't know how to fix

[Klemen]

Read again: file common.inc.php is missing inside your inc folder, not inside the install folder.

[afilincieri]

I confirm that all the files are there, even the common.inc.php file in my inc folder. The problem remains and now I have these logs: https://mega.nz/file/BmwAXQwA#eqrafd_JK ... PgVGcv04rQ

[Klemen]

What version of PHP are you using?

Where did you get the install_functions.inc.php file? The original file only has 1238 lines, you have an error on line 1240 which does not appear in the original file. I would download original unmodified files again and use those to install Hesk.