default status after answer

Helpdesk for my helpdesk software

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xep22
Posts: 32
Joined: Fri Jan 28, 2022 10:07 pm

default status after answer

Post by xep22 »

If I answer to a ticket and send the message it get the status "replied". is it possible to set it to "waitingreply" by default without choosing "send as" -> waiting reply ?
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: default status after answer

Post by Klemen »

Change

Code: Select all

$new_status = 2;
to

Code: Select all

$new_status = 1;
in admin/admin_reply_ticket.php
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xep22
Posts: 32
Joined: Fri Jan 28, 2022 10:07 pm

Re: default status after answer

Post by xep22 »

thx
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