Staff notification on new reply

[markf86]

Is it possible to turn on notification once a user replies to a ticket?

I always get an email notification when a new ticket is created by a user. After replying to the user, I never get a new notification if the user reply to my message. Is there a setting for this or it needs custom coding?

[Klemen]

Check your Hesk profile > Notifications tab. The "Client responds to a ticket with owner: Unassigned" and/or "Client responds to a ticket with owner: Assigned to me" should be selected. If they are not, select them and save changes.

If they are selected and you still don't receive notifications, it's an email delivery issue. Check your spam folder and go through all the settings recommended here.