ticket status failsafe

Helpdesk for my helpdesk software

Moderator: mkoch227

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flaco
Posts: 11
Joined: Thu Dec 30, 2021 8:54 pm

ticket status failsafe

Post by flaco »

Hi developers,

Perhaps its an idea to double check closing a ticket.
If you select close by accident (yes, it happened to me ;) ), the call is closed and the mail is immediately sent.
A failsafe would be nice on closing (or all atatusses.)

Bernard
Greetz,
Bernard
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: ticket status failsafe

Post by Klemen »

Didn't realize that's a problem, no one reported it yet lol.

No promises, but will consider adding an option (setting) for it. Not high on the priority list though.
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