Require email option

[donlee10]

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Hi there, in the settings / helpdesk / features / require email states that

Do you require customers to enter their email address when submitting a ticket?

OFF = do not require an email address
ON = require an email address

I thought this would only require email when customers create ticketes. There are a few occassions when creating tickets on customer's behalf dont require an email. So i turned this option off.. But i would prefer if email was always required from the customers and optional when creating tickets on behalf of them.

[Klemen]

You can leave the setting ON and try manually overriding it in files admin/admin_submit_ticket.php and admin/new_ticket.php:

Open in Notepad++ then just below

Code: Select all

require(HESK_PATH . 'hesk_settings.inc.php');

add

Code: Select all

$hesk_settings['require_email']=0;

[donlee10]

Fantastic. Thank you Klemen