Suggestions! [Re-Named]

[Mark_216]

I've noticed while using the help desk there's no actual spot for tickets that are resolved to be pushed to.

Would it be possible to have an archive feature for tickets to unclutter the ticket list?

[Klemen]

You can easily select tickets with which statuses appear in your list.

By default, resolved tickets are hidden. They do show up in searches and if "Resolved" status is checked in your "Show tickets" form.

You can manage it in the "Show tickets" form; if it's not expanded click "More options" then either "Reset default view" or "Make this my default view"

[Mark_216]

Is there a possibility to allow extra right-click options and a possible spell-checker? Just some requests I've had from the people I'm working with but it doesn't make much sense for me to just throw it in myself, it'd be more ideal if it was a suggestion because then everyone would have the update and spell-checker etc.

[Klemen]

Honestly, I don't think a spell checker will be added; there are much better solutions out there than having a custom one built, for example using the browser built-in spell checker, or tools like Grammarly.

[Mark_216]

Honestly, I don't think a spell checker will be added; there are much better solutions out there than having a custom one built, for example using the browser built-in spell checker, or tools like Grammarly.

The issue is on the installation I've got when we right-click to spell check a word it brings up a context menu that has a single option and that's "Link".

[Klemen]

You may need to add

Code: Select all

contextmenu: false,

to the TinyMCE init code in inc/tiny_mce/tinymce.inc.php?

[Mark_216]

You may need to add

Code: Select all

contextmenu: false,

to the TinyMCE init code in inc/tiny_mce/tinymce.inc.php?

I could try, I haven't actually considered editing the TinyMCE scripts at all. Thanks!

[Mark_216]

Just curious as well, is there a way to send transcripts to the clients once the ticket has been closed/resolved?

[Klemen]

No built-in way to send the transcripts directly, but you can always ask them to view their ticket on the public pages.

[Mark_216]

Just wondering, in the next new version or so if user accounts are added. Would it be possible to get a calendar feature added in? So each user can book appointments etc.. ?