Splitting tickets

[Phil2]

Script URL: http://transcentral/ticket/ (internal network access only)
Version of script: 3.22
Hosting company: Fuji internal network
URL of phpinfo.php: Not accessible (using wamp 2.1) plus internal network with no outside access
URL of session_test.php: Not accessible (using wamp 2.1) plus internal network with no outside access
What terms did you try when SEARCHING for a solution:
split tickets, separate tickets, divide tickets, split, divide, (when using Google, added HESK)
Write your message below:
I really like this software and it is very nice and pretty much fits what I need. Thank you.
There is just one point that I am trying to resolve to make this perfect.
This is being used as an internal request system and for the same "request" people need to request several different processes (like hardware debugging and software debugging) for the same ticket but these separate processes will involve separate people who will handle it. I would like to make it possible to split tickets (automatically would be best) OR allow multiple submitting of a ticket without requiring the customer to reenter everything.
The split functionality has been requested in the past based on my research but never implemented.
I understand that splitting would probably involve a lot of programming but would a submit and allow customer to submit again with changing just a bit of information be more possible?

As an alternative:
I have also checked the database and I was thinking of making an SQL statement that could be run to duplicate a ticket. The stumbling block that I have about this is the ticket ID method.
Based on my research this appears to be a random set of characters but does not check for same previous existing IDs. (It is a very large number so the chance of repeats is low, I think.)
If I copied a record, I assume that it would be fine to just change the last digit of the ticket ID because the automatic numbering of tickets is not incremental using some method. Is that correct?

[Klemen]

Yes, splitting tickets has been requested before, just didn't get to it yet (other priorities).

Correct, the tracking ID is a random string. If you are generating duplicate tickets programmatically, you can use the hesk_createID() function (located in /inc/common.inc.php) to generate one. This function will also check for duplicates:

Code: Select all

$trackingID = hesk_createID();

[Phil2]

Thank you very much. That function will help out significantly. I will give it a try and see what happens.