Can we Restrict Selected Staff from Entering Ticket

Helpdesk for my helpdesk software

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afeer
Posts: 24
Joined: Thu Jul 23, 2020 7:15 am

Can we Restrict Selected Staff from Entering Ticket

Post by afeer »

Hi Klemen, My question is
"Can we Restrict some Staff members from entering "New Ticket" and allowing rest of them to enter?
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Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Can we Restrict Selected Staff from Entering Ticket

Post by Klemen »

Not something that's built-in, no. The "Submit New Ticket" button is visible to all staff.
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