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is there any way of changing the default "search in" tag under "find a ticket". IE i would like to change "tracking ID" to a one of the custom tags "Claim Number" for instance.
How to change the default "search In" list order
Moderator: mkoch227
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- Posts: 7
- Joined: Wed Mar 10, 2021 1:26 pm
Re: How to change the default "search In" list order
You'll have to change file inc/show_search_form.inc.php
Open it in Notepad++ then find this exact code:
Change it to your custom field, for example:
Change "1" to whatever your custom field ID is.
Open it in Notepad++ then find this exact code:
Code: Select all
$what = 'trackid';
Code: Select all
$what = 'custom1';
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Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools
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- Posts: 7
- Joined: Wed Mar 10, 2021 1:26 pm
Re: How to change the default "search In" list order
Thank you for your help