install script not running

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bguile
Posts: 2
Joined: Tue Apr 20, 2021 6:10 pm

install script not running

Post by bguile »

Script URL:
Version of script: hesk 3.1.2 to 3.2.2
Hosting company: self hosted php (wamp)
URL of phpinfo.php:
URL of session_test.php: OK: PHP sessions work fine.
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When trying to run the upgrade from hesk 3.1.2 to 3.2.2 the install will not run at all. Downloaded the files direct from hesk.com unzip files and paste them over my files. When trying to go to helpdesk.mydomain.com/install I get a "this page cannot be displayed. I have tried to run the install from localhost and still unable to run the install. I have been able to upgrade hesk twice with no issues this is the first time I have had this problem. Any help would be appreciated.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: install script not running

Post by Klemen »

Check your apache error logs - there should be a reason why the page is not displayed.
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bguile
Posts: 2
Joined: Tue Apr 20, 2021 6:10 pm

Re: install script not running

Post by bguile »

Event viewer finally show an issue with PHP file. Was able to change the php version and run the updater with no issues. Now on the latest version of HESK.
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