Custom emails overwritten on updates?

[Heppa]

Version of script: current
What terms did you try when SEARCHING for a solution: custom email

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Is it normal that when updating HESK, the txt files in the folder language/[lang]/emails are being overwritten by the default txt files?
I think this has happened at least twice during both manual and automatic cPanel update processes.

[Klemen]

For manual (official) upgrades, always use the patch files suggested when you go to Admin panel > Settings and click "Check for update" link. The patch files only contain new and modified files, so your modified email templates should not be affected.

If you don't use a patch file but the full installation file from https://www.hesk.com/download.php then yes, you should re-upload any modified files as everything will be replaced.

Updates from within Cpanel and done by third-party applications (not affiliated with hesk.com) so I do not know how they handle it.