Reply message not visible in reply box

[Mciv]

Hi everyone
HESK version 3.2.2

We have an issue that when a customer clicks the link on the email reply and the support page opens there is no message shown in the reply box, just the Reply by and the time and a print icon
https://snipboard.io/BthFjY.jpg

Any ideas whats wrong

[Klemen]

Could you double-check what version you use? This was an issue in 3.2.0 and 3.2.1, but should be fixed in 3.2.2?

You can also try running this SQL in your database using a tool such as phpMyAdmin and see if that helps:

Code: Select all

UPDATE `hesk_replies` SET `message_html`=`message` WHERE `message_html` IS NULL

[Mciv]

Thanks for reply
definitely updated to version 3.2.2

As we had to get it working we cleared the install and have installed/setup again so all working as it should.