Tickets numbers

[dawidku]

Is there a way to restart ticket numbers and start numbering from 1?

[Klemen]

First, make sure you delete all tickets.

Then go to Cpanel > phpMyAdmin > open the database where Hesk is installed > click "SQL" in the top menu and run this query:

Code: Select all

ALTER TABLE hesk_tickets AUTO_INCREMENT = 1

[dawidku]

Thank you so much.

I will try this when we complete all the testing and before we start using it.