Double tickets

[dawidku]

Hello

When ticket is created from email (pipe) shortly after another ticket is created automatically.
First ticket contains original email subject from requester but second ticket also have tracking ID added.
It looks like this: https://ibb.co/XVqRCWn

How do I prevent this from happening?

Thanks in advance

[Klemen]

This happens because one of your team members (staff accounts) has the same email address as the one you use for email piping.

So when a ticket is created an email notification is sent to your pipe email address which creates another ticket...

[dawidku]

No that's not it.

I am piping emails from helpdesk@mydomain, no other user have this email address assigned.

[dawidku]

Oh found it now, sorry.

Was looking into CPanel but in Hesk my main admin account was configured with helpdesk@mydomian email

Thank you for a hint.