Merging tickets error v3.2.0

[xbach]

Script URL: suport.baixemporda.cat
Version of script: 3.2.0
Hosting company: own hosted
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: merge

Write your message below:
Since version 3.2.0 it seems that when I merge two or more tickets the messages are deleted or not showed

[Klemen]

You are right, this is indeed a bug when rich-text is on. Thank you for reporting it.

We will issue a fix in the next days. For now, you can manually restore the message by running this command in your MySQL database:

Code: Select all

UPDATE `hesk_replies` SET `message_html`=`message` WHERE `message_html` IS NULL

[smarois]

Hi,

We are facing the same issue.

Replies recieved by email are also hidden, not only merged messages. Replies can be seen by editing the reply.


The SQL command is helping but we need to execute it very soon.

Code: Select all
UPDATE `hesk_replies` SET `message_html`=`message` WHERE `message_html` IS NULL


We hope you will publish the fix soon

Thanks in advance

Stéphane

[Klemen]

Working on it as we speak, I hope to release 3.2.1 tomorrow as this is a bug that will affect many users.

[xbach]

You are right, this is indeed a bug when rich-text is on. Thank you for reporting it.

We will issue a fix in the next days. For now, you can manually restore the message by running this command in your MySQL database:

Code: Select all

UPDATE `hesk_replies` SET `message_html`=`message` WHERE `message_html` IS NULL

Thank you very much Klemen!
Good job!

[Klemen]

Fixed in 3.2.1

1. Login to your HESK admin panel
2. Go to "Settings" and click the "Check for updates" link
3. See available update options