Automatic email sending when tickets are inactive

[4rmoso]

Good day guys

I'm just wondering if is it possible for hesk to send an automatic email once a ticket is inactive(no replies, alteration or other activities). It will be like a reminder thing so that if ever a ticket sender forgot to reply or an admin forgot to reply within a week or a month an email will be sent to them to remind them.

If you have any helpful references, I will be very much thankful.

[Klemen]

There is currently no built-in way of doing that. You'd have to come up with a custom solution.

[4rmoso]

Hi sir

I really hope someone will be sharing a solution for this someday.