Message to customer on ticket delete

Helpdesk for my helpdesk software

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shadedk
Posts: 36
Joined: Fri Aug 07, 2020 1:17 pm

Message to customer on ticket delete

Post by shadedk »

Is it possible to configure HESK to send a email to the customer if their ticket gets deleted by a staff member? The single ticket delete function.

Thanks.
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Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Message to customer on ticket delete

Post by Klemen »

There is no built-in way of doing that, you would need to manually add the functionality
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