Invisible custom fileds left empty

[Stan_1]

Hi!

Please, help me understand a custom fields. I want have a two fields, for example "App name" and "App version". I made an "App name" field VISIBLE, and "App version" "NOT VISIBLE". Next, I made a url like as: "/?a=add&custom1=app_name&custom2=1.0"

I'm see a new ticket page and pre-filled one field: "App name". Good. I save "Create ticket", and go to admin page.

I see in ticket "App name" field, but "App version" is empty.

Does I made a INVISIBLE field for customer, but pred-filled by customX url query paramaters?

[Klemen]

For this to work, you need to select Type "Hidden" and Visibility "Public".

Filed that have Visibility "Staff only" cannot be populated from the customer side.

[Stan_1]

Hmmmm. I can't have a param "Type". I'm not write early, but I have a desk 3. And in each custom field I see four option:
1. Visibility
2. Required
3. Location
4. Category

[Klemen]

[Stan_1]

O! There is no excuse for me I scrolled this window in up/down many times, but did not notice this line. Thank you very much!