Staff submit to specific category

Helpdesk for my helpdesk software

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plc
Posts: 89
Joined: Wed Jun 20, 2012 2:09 pm

Staff submit to specific category

Post by plc »

This might be hard to explain so bare with me please...

I use hesk in a very specific way. I'm a consultant/contractor. Currently, my clients submit tickets to the 'general' category and I manually move them to a category I've created to match their company name. Lets call it Company A,B..etc. Each 'staff' is jailed to their respected company and for those who don't have an account, jailed to general.

What I'd REALLY like to see is in the ticket form is the ability to select their company but at the same time, they cannot see any of the other companies. That way tickets are submit into the right category so I don't have to manually move them each time.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Staff submit to specific category

Post by Klemen »

Not something you can do with Hesk. Perhaps try hiring a PHP developer to help you out with your specifics.
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plc
Posts: 89
Joined: Wed Jun 20, 2012 2:09 pm

Re: Staff submit to specific category

Post by plc »

I'm not opposed to that. Aren't you a php dev? PM me a price.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Staff submit to specific category

Post by Klemen »

Sorry, I'm not available for hire, too much existing work.

I usually recommend posting a project to sites like upwork.com or freelancer.com
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
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