How to Export History field or Other Fields

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afeer
Posts: 24
Joined: Thu Jul 23, 2020 7:15 am

How to Export History field or Other Fields

Post by afeer »

How could we export history filed of any ticket worked along with other fields in report from DB to normal export.
For Example; if 3 users have worked on a ticket and are tracked in History field of DB. How can we export data and get that history field as well.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: How to Export History field or Other Fields

Post by Klemen »

Ticket history is just a plain HTML (text) log and there is no built-in way of exporting it.

You would have to do that manually (or hire someone to write a script for you) b querying the hesk_tickets table in the database.
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