File Limits

[4rmoso]

Hello I'm new to hesk. Is there a way wherein I can change the file limits in hesk? Tried to install hesk but file attachments are limited to 2mb? I'm planning to make it atleast 5mb or 10mb or higher, thanks.

[Klemen]

Sure, you can go to admin panel > Settings > Help desk, then at the bottom find "Attachments". There you can edit allowed number of attachments, max size, and accepted file formats.

You can also click "Server configuration limits" link there to see what maximums your server actually allows; this is not controlled by Hesk, but by your server PHP configuration.

[4rmoso]

How am I able to edit the PHP server configuration? Thanks

[Klemen]

That's a question for your hosting company.

[4rmoso]

I'm the one hosting the server. I just don't know how to configure it on php server

[Klemen]

I don't want to sound mean or a jerk (sorry if I do), but not sure if you should be running your own server with PHP if you do not know how to edit PHP configuration.

It's done by editing PHP's php.ini file:
https://www.google.com/search?q=how+to+ ... figuration

How and where exactly it is on your server depends a lot on the server software and configuration. I would try Google to find a proper guide for your scenario.

[4rmoso]

Hi Klemen. Thank you so much for your help, I've already configured it. Actually I'm not a technical person and I'm still learning. Hoping to be as good as you someday.