Does not see the letter when downloading to the ticket

[Damat]

When executing a script https://*******************.****/*********/inc/mail/hesk_pipe.php

in debug mode
#!/usr/bin/php -q
Connected to the POP3 server "pop.**************.***".
User "*************@***********************.******" logged in.
There are 0 messages in the mail box with a total of 0 bytes.
Disconnected from the POP3 server "pop.**********************.***".

Why does Hesk not see the letter?

[Klemen]

Hesk "sees" only what the server sends to Hesk.

I'm not sure about your host, but some (for example Gmail) only send new messages over POP3 if it's enabled in settings.

[Damat]

After setting up the mail host, applications are created. Thank.

Another question. How to fill out the ticket fields from the body of the letter.

[Klemen]

That's not something supported as it would require specially crafted email structure and parsing it to map data to fields.