How to go back to 2.x

[allawrence]

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How do I go back to v2.x?????????

[Klemen]

You mean other than restoring the 2.x BACKUP you did before upgrading to 3.x?

This should do it:
1. BACKUP your Hesk 3.x files and database
2. download the latest Hesk 2.x
3. upload all Hesk 2x files to your Hesk folder except:
- hesk_settings.inc.php
- head.txt
- header.txt
- footer.txt
4. open your existing Hesk 3 hesk_settings.inc.php in a powerful plain text editor such as Notepad++
5. change

Code: Select all

$hesk_settings['hesk_version']='3.1.0';

to

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$hesk_settings['hesk_version']='2.8.6';

6. save, upload and test

[allawrence]

My bad, having not done a backup...

I will watch for updates to 3.x and hopefully all the 'rough edges' are addressed in the future, while I pursue other opportunities..

[Klemen]

Please feel free to share your feedback (the rough edges) here or privately in a private message so we can (hopefully) address them in the future.

[plc]

I had the same problem except I had a backup and went back to 2.8. Now, having lived long enough on the old version with HTML disabled, I finally move to 3 last night. I feel that tickets looking further back beyond Feb (in my case, when I turned HTML off) is unlikely so I did the upgrade. It would still be nice to have all the past tickets that are still in HTML converted. I often get customer would like to review things and have me provide reports and having the html code in there is a real brick wall when you try to read the tickets. In the same breath...I would REALLY like to see the better reporting like the demo that is mentioned in another post. I know Klemen you mentioned not intending to offer it but it would make hesk a much better system to have stats instead of that barebones number report.Especially for paid licensed version. Frankly, I'd pay more if you made it available but I will not consider cloud so that's off the table for me.