Hesk 3.0.2 Bug send ticket list via email

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areichmann
Posts: 2
Joined: Thu Mar 05, 2020 11:01 am

Hesk 3.0.2 Bug send ticket list via email

Post by areichmann »

Tried to send Ticket list via E-Mail.

Input Field Ticket Number is forced as required input. So it is not possible to request a list of tickets.
Ariello
Posts: 3
Joined: Thu Mar 05, 2020 2:25 pm

Re: Hesk 3.0.2 Bug send ticket list via email

Post by Ariello »

areichmann wrote: Thu Mar 05, 2020 12:19 pm Tried to send Ticket list via E-Mail.

Input Field Ticket Number is forced as required input. So it is not possible to request a list of tickets.
I confirm this. I have the same issue.
Klemen
Site Admin
Posts: 10143
Joined: Fri Feb 11, 2005 4:04 pm

Re: Hesk 3.0.2 Bug send ticket list via email

Post by Klemen »

I confirm this as a bug in 3.0.2 due to a misplaced </form> tag. Thanks for reporting it.

This will fix it: https://hesk.com/extras/hesk3/hesk302-reminder-fix.zip

Upload the new form.php file to: /theme/hesk3/customer/view-ticket

The reload the page in your browser and try again.
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Ariello
Posts: 3
Joined: Thu Mar 05, 2020 2:25 pm

Re: Hesk 3.0.2 Bug send ticket list via email

Post by Ariello »

It works. Thank you :)
areichmann
Posts: 2
Joined: Thu Mar 05, 2020 11:01 am

Re: Hesk 3.0.2 Bug send ticket list via email

Post by areichmann »

confirmend. Works now !

Thnx
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