Send attachement directrly to email

[Jenny]

I edit email template with %%MESSAGE%% so customer can read it inside the body
Can I also send attachement to email?

[Klemen]

No, HESK currently does not support sending attachments directly in email.

[mkoch227]

Mods for HESK (a collection of modifications I created) recently included the feature you're questioning. Visit viewtopic.php?f=19&t=5270 for more information.

[dynacade]

Hello,

Recently purchased HESK and it is very close to do exactly what I need. However when I attach a document in HESK and reply to customer the attachment does not get sent. Is this feature supported?

Thanks
Cade

[Klemen]

Attachments are currently not added to emails, but this will likely be an option in the future.

Note that if you edit the email templates to include written message (%%MESSAGE%% tag), direct links to attachments will be added to the email.

[dynacade]

Note that if you edit the email templates to include written message (%%MESSAGE%% tag), direct links to attachments will be added to the email.

Thanks Klemen,

Unfortunately my HESK will not be hosted publicly. All my customer correspondence will be done via email. They will not have access to the panel. Any idea when this feature will be added? It is the only thing keeping us from going live.

Thanks
C

[Klemen]

Can't really say, sorry.

It's not one of the priorities now, to be honest. If that is keeping you from launching you could look for alternatives o perhaps hire a developer to set it up for you.

[dynacade]

Thanks Klemen,

We may outsource it then. You have any programmers that you can recommend?

Thanks
C

[Klemen]

Unfortunately not. Usually, I recommend posting a project to sites liek upwork.com or freelancer.com