Bug in POP3 Fetching settings and with the option to activate email confirmation

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frozelio
Posts: 4
Joined: Thu Feb 27, 2020 4:45 pm

Bug in POP3 Fetching settings and with the option to activate email confirmation

Post by frozelio »

Script URL:
Version of script: 3.0 and 3.0.1
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: Bug in new version. No knowledge for this.

Write your message below:

Hello, I discovered a bug in both version 3.0 and version 3.0.1. After configuring the POP3 Fetching settings and clicking save changes, the settings are not saved and Email Piping is automatically activated.

Here is a GIF showing the bug. In the example below I used fictitious settings, but I did the test using the settings of my email provider and the bug remains.

https://ibb.co/pbBLTcK
Klemen
Site Admin
Posts: 10143
Joined: Fri Feb 11, 2005 4:04 pm

Re: Bug in POP3 Fetching settings and with the option to activate email confirmation

Post by Klemen »

That's because the POP3 details you entered are not valid.

Enter valid details and click "Test connection" to make sure the details you entered work. Once you get a successful connection, it will save.
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frozelio
Posts: 4
Joined: Thu Feb 27, 2020 4:45 pm

Re: Bug in POP3 Fetching settings and with the option to activate email confirmation

Post by frozelio »

Klemen,

I used a valid one. It was the same. In the video I just gave an example to show that the configuration is not saved.
Klemen
Site Admin
Posts: 10143
Joined: Fri Feb 11, 2005 4:04 pm

Re: Bug in POP3 Fetching settings and with the option to activate email confirmation

Post by Klemen »

You are right, it's a bug. Thank you for reporting it.

This should fix it (unzip and upload the file to your Hesk "admin" folder - overwrite existing one):
https://hesk.com/extras/hesk3/hesk300-p ... ng-fix.zip

This fix will be included in 3.0.2
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

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frozelio
Posts: 4
Joined: Thu Feb 27, 2020 4:45 pm

Re: Bug in POP3 Fetching settings and with the option to activate email confirmation

Post by frozelio »

The POP3 configuration worked perfectly. Thanks!!! :D :D :D

Only the email confirmation field is not showing up when creating the ticket. Even with the option enabled. :(

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mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Bug in POP3 Fetching settings and with the option to activate email confirmation

Post by mkoch227 »

The "confirm email" property only applies to customers. Staff do not need to confirm the email address even with confirm email turned on.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
frozelio
Posts: 4
Joined: Thu Feb 27, 2020 4:45 pm

Re: Bug in POP3 Fetching settings and with the option to activate email confirmation

Post by frozelio »

You're right! I forgot I was logged into the system. Thank you!!!
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