Version of script: 2.8.5
Hello,
Is it possible to see reports only from the own category of a user?
As far as I see I can only set permissions to:
Can run reports (own) -> can only see reports from own tickets -> too less info
Can run reports (all) -> can see all tickets from all users -> too much info
The case I would have needed a couple times is somthing in between:
Can run reports (own category)
Then for example a teamleader can only see tickets from his own category and not the reports from other categories as well (which he should not be allowed to see - same permissions as the categories itself).
Am I doing something wrong or any chance to implement this in a future version?
Thank you very much!
Reports Permissions
Moderator: mkoch227
Re: Reports Permissions
That makes sense, will include this option in the future.
It may take a while though as there is currently undergoing a larger update for Hesk.
It may take a while though as there is currently undergoing a larger update for Hesk.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
You should follow me on Twitter here
Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools


Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Re: Reports Permissions
Hi Klemen,
thank you for your quick response I really appreciate it including this suggestion in the future.
I'm also looking forward for the new update... Perfekt work so far!
Best regards!
thank you for your quick response I really appreciate it including this suggestion in the future.
I'm also looking forward for the new update... Perfekt work so far!
Best regards!