how fix user client add ticket show ip proxy cannot show ip address local network

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
bigmove
Posts: 5
Joined: Fri Feb 08, 2013 9:15 am

how fix user client add ticket show ip proxy cannot show ip address local network

Post by bigmove »

admin_ticket.php how fix user client add ticket show ip proxy cannot show ip address local network
Klemen
Site Admin
Posts: 10143
Joined: Fri Feb 11, 2005 4:04 pm

Re: how fix user client add ticket show ip proxy cannot show ip address local network

Post by Klemen »

Not sure what you mean, can you provide an example?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
bigmove
Posts: 5
Joined: Fri Feb 08, 2013 9:15 am

Re: how fix user client add ticket show ip proxy cannot show ip address local network

Post by bigmove »

Image

i need show ip local remote vnc. help me
Klemen
Site Admin
Posts: 10143
Joined: Fri Feb 11, 2005 4:04 pm

Re: how fix user client add ticket show ip proxy cannot show ip address local network

Post by Klemen »

  1. save this code as "test.php":

    Code: Select all

    <?php echo '<pre>' . print_r($_SERVER, true) . '</pre>'; ?>
  2. upload to your Hesk folder and open it in your browser
  3. send me results in a private message (or do a screenshot and send me a link to it)
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Klemen
Site Admin
Posts: 10143
Joined: Fri Feb 11, 2005 4:04 pm

Re: how fix user client add ticket show ip proxy cannot show ip address local network

Post by Klemen »

Based on the results you sent me I can say it, unfortunately, is not possible, because your proxy does not forward the client IP to the sever.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Post Reply