Multi user

[overminder]

Is it possible to create users for customers, when they are logged in, a category is automatically assigned?
It would be useful to be able to use it with different companies, having a single interface for everyone.
Can help desks filter tickets by category? I can't find the solution

[Klemen]

No, customer accounts are not supported by Hesk for reasons mentioned many times on this forum.

It also wasn't designed to support multiple companies. However, perhaps you can create a common help desk on a common domain then use a different ticket category for each company?

You can group tickets by category (admin panel > Show tickets form > click More options > Group by: category > click Show tickets. You can also select what fields to show in the tickets table in admin panel > Settings > Ticket list tab.

[plc]

I had the same request a while back and I "solved" it with the category suggestion. Just create users to which they only have access to a "category" you label as their company name. The only problem I've found with the approach is that if you want staff of that company to create tickets and you don't create an account they're tickets will be assigned to the General category and the staff with accounts will not be able to see them. I've come up with a few workarounds but nothing that doesn't cause further issues yet.