ticket assign to hesk supporter by status "in Progress"

[drr.media]

Hello,

Is it possible to automatic assign the ticket to hesk supporter, when he change the ticket status to "In Progress"? - for case when he don't reply, just changing the ticket status. Or he must always manualy assign the ticket to himself by clicking the proper button?

[Klemen]

Changing the status and assigning an owner are two separate processes in Hesk, so they need to be done separately.