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ITS GOOD TO BE BACK!! We tried a more modern free one (though we did pay for a Hesk licence) , we tried to use a very expensive pay version that was part of a scheduling/transportation package. But they all paled over the might HESK. Good to be back and excited about V3.
good to be back
Moderator: mkoch227
Re: good to be back
Glad to hear that!
You are welcome to send me a PM with details about what you tried, what was better and what was missing that made you come back to Hesk.
You are welcome to send me a PM with details about what you tried, what was better and what was missing that made you come back to Hesk.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
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You should follow me on Twitter hereHelp desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Re: good to be back
Ill do it here, I dont care...
The other free we used was OSticket.
I have to say its interface looked a lot more polished and modern.
It did lock a ticket when another operator grabbed it.
The backend, however was, the admin panel colums could not be edited or moved, for example it did not allow us to show buildings in the list.
You could not merge tickets.
Login did not work very well on Samsung mobile devices.
The way it displayed new messages or updated massages was a small horrible little number.
It actually made uses in the backend when someone puts in a ticket, it only has one NAME field. Not first and last. Made finding people hard.
The paid version was from FMX.
I will say FMX works well when it comes to event scheduling and athletics.
Users had to register and fill out a form before submitting a ticket.
The backend interface was just clunky.
With the help desk being part of a bigger system, we could not make changes to the tech desk without upsetting others who were using it for other things.
Le me know if you have anymore questions.
The other free we used was OSticket.
I have to say its interface looked a lot more polished and modern.
It did lock a ticket when another operator grabbed it.
The backend, however was, the admin panel colums could not be edited or moved, for example it did not allow us to show buildings in the list.
You could not merge tickets.
Login did not work very well on Samsung mobile devices.
The way it displayed new messages or updated massages was a small horrible little number.
It actually made uses in the backend when someone puts in a ticket, it only has one NAME field. Not first and last. Made finding people hard.
The paid version was from FMX.
I will say FMX works well when it comes to event scheduling and athletics.
Users had to register and fill out a form before submitting a ticket.
The backend interface was just clunky.
With the help desk being part of a bigger system, we could not make changes to the tech desk without upsetting others who were using it for other things.
Le me know if you have anymore questions.