Reporting Log book

Helpdesk for my helpdesk software

Moderator: mkoch227

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boang311
Posts: 4
Joined: Wed Jul 10, 2019 11:11 am

Reporting Log book

Post by boang311 »

HESK version: 2.8.2 - Check for updates
PHP version: 7.2.19-0ubuntu0.18.04.1 (MySQLi)
MySQL version: 5.7.27-0ubuntu0.18.04.1
/hesk_settings.inc.php Exists, Writable
/attachments Exists, Writable
/cache Exists, Writable

Write your message below: Hi Good Day Sir Klemen, I would like to know if this thing is possible.

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so it will be easier to track the tracking number without logging in the administrative panel, just in-case there is a contest going on about the request. because the staff will just copy paste it on their excel / spreadsheet for logbook purposes. thanks

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I can't explain it clearly because english is not my native language.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Reporting Log book

Post by Klemen »

There is no such feature built-in, you would have to code it yourself (or hire someone to do that for you).

Alternatively, you can export tickets to Excel and then you have all the basic information you need (date, ticket ID, status, ...) readily available.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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