Custom Status not printing

[cwyenberg]

Script URL:
Version of script: 2.8.1 and Mods 2018.1.0
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URL of phpinfo.php:
URL of session_test.php:
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The ticket status box is blank when printing from the ticket details page. This happens with any new or modified status. I.E New and Resolved will still show when ticket printed

Thanks

[Klemen]

Works fine in the original Hesk (example), maybe a Mods for Hesk issue?

[cwyenberg]

I've done a little investigating and note that there is no data in the custom_statuses table. Does the hesk_statuses table cross-reference this?

On line 54 in print_template.inc.php I see the following:

<td bgcolor="#EEE"><b>' . $hesklang['ticket_status'] . ':</b></td><td bgcolor="#DDD">' . $hesklang[$ticket['statusKey']] . '</td>

Do I need to modify/add to the language file?

[Klemen]

That's a Mods for Hesk issue then. You should upgrade both Hesk and Mods for Hesk to the latest version and see if that fixes the problem.

[mkoch227]

Just looked at the current print_template.inc.php for Mods for HESK and can confirm that this is a bug.... it's actually been broken for a couple years now

[cwyenberg]

Understood. I'm actually surprised that this uncovered a bug in such a solid piece of work. Obviously not something many users require.

Not a critical need for me at the moment. Please let me know if there is a workaround.

Thanks