Messages in ticket.

[minzdraw]

Hello friends. Help is needed. How to save the style of the incoming letter which is then formed into a ticket? Simply, we often send applications with tables inside the letter, and hesk breaks the table because of what a broken text is obtained.
And is it possible to make such a text editor by default?

p.s sorry my google translate =(

[Klemen]

Unfortunately, you can't do that in Hesk. It's a security issue above all as then you could potentially become vulnerable to all kinds of XSS attacks.

If you really wanted you could modify the email parsing code to allow that, but I strongly advise against it and you will need to hire a PHP developer for help.

The recommended solution would be to use the Hesk web interface to gather the required data from your customers (point them to the proper URL in the email).

[minzdraw]

Hm, Is it possible in response to the client on the ticket, send all the correspondence that is in the ticket? What would the whole story corresponded to participate in the answer. Or at least the penultimate message of the operator.

[Klemen]

No, Hesk only supports the current message to be added to the email using %%MESSAGE%% tag. You'd have to customize the code for any additional functionality.

[minzdraw]

It is clear, many thanks. Have a good day.