Auto send email when changed to custom status

Helpdesk for my helpdesk software

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s980845
Posts: 1
Joined: Mon Oct 15, 2018 1:18 am

Auto send email when changed to custom status

Post by s980845 »

How to I have hesk send an email to a customer when changed to a custom status?
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Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: Auto send email when changed to custom status

Post by Klemen »

There is no built-in way of doing that, you will need to find and modify the appropriate code (for example, in admin/delete_tickets.php)
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