HESK_OWNER tag not visible in canned responses

[cwyenberg]

Script URL:
Version of script: 2.8.1 and Mods 2018.1.0
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: canned responses, tags, OWNER,%%OWNER%%
Write your message below:

I've tried adding the %%HESK_OWNER%% tag to a number of my canned responses and it does not appear in the response. Other tags are visible and working correctly.

I'm experiencing this on two different installations, the second one uses the latest HESK and MODS versions.

Thanks!

[mkoch227]

In admin/admin_ticket.php (make a backup of this file in case anything goes wrong), find:

Code: Select all

function hesk_printCanned()
{
    global $hesklang, $hesk_settings, $can_reply, $ticket, $modsForHesk_settings;

change it so it looks like this:

Code: Select all

function hesk_printCanned()
{
    global $hesklang, $hesk_settings, $can_reply, $ticket, $modsForHesk_settings, $admins;

Save, upload, and test.

[cwyenberg]

This edit resolves the issue. Thanks!