Re: Migrating server

[bkerr]

Script URL:
Version of script:
Hosting company: GoDaddy
URL of phpinfo.php:
URL of session_test.php:
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Attempting to migrate my Hesk implementation from one domain to another. I'm getting a "Can't execute SQL" error message. I'm guessing I need to make a change somewhere, but don't even know where to begin. Installation is through GoDaddy - Installatron. TIA

[bkerr]

Additionally, when I use the direct backup I receive the following error:
ERROR for site owner:
Invalid domain for site key

This rests on top of the Captcha link, and I am thereby not able to enter any Captcha information.

In this instance, I have used the legal license (which I purchased for my old domain) in my new domain and I believe this is the error I'm getting. I am willing and planning to purchase a license for the new domain, but I'm hoping to get it working in the meantime. Any assistance is greatly appreciated, thanks!

[bkerr]

Another addition - I know my database information has been properly added because I am able to check the status of an existing ticket. I just can't get into my administration panel.

[Klemen]

The reCaptcha error is not related to Hesk directly, it is something reCaptcha (Google) throws because the reCaptcha public/private key combination is not approved for you new domain name.

To fix the issue, you will need to login into reCaptcha website with your Google account:
https://www.google.com/recaptcha

Then click on the recaptcha key and add your new domain to the "Domains" list to allow it to be shown on the new website.


Alternatively, you can disable using reCaptcha (temporarily) in Hesk, this will allow you to login and submit tickets:
1. backup existing files
2. download file hesk_settings.inc.php from your help desk and open it in a plain text editor
3. find line starting with $hesk_settings['secimg_use'] and set it to
$hesk_settings['secimg_use']=0;
4. save, upload to the server and test