Cronjob

[Mnewbs]

Just downloaded the latest version and checking it out.

Is there a file I can create a cronjob on that would renotify users of an unanswered ticket.

Ticket submitted.
Email sent.
Ten minutes pass and no response.
Cronjob runs.
Email sent again of the unresponded ticket, like it was originally.
Lather, rinse, repeat until ticket status change.

[Klemen]

No, there is no such cron job available at the moment.

A PHP developer shoudn't have much work creating one if you happen to know (or hire) someone.

[Mnewbs]

Just wasn't wanting to reinvent the wheel if it was already baked in. I'll post my solution in case anyone else has the need.

[quade]

Mnewbs, if you write a script that works, please post here, i'm interested in the same notification
I was trying to figure out how to implement SLA's ...i.e. auto escalate, but this would do the job

also, the same would apply if custom has replied to a thread, and no one has replied back for N Hours(insert SLA hours here)

[Mnewbs]

Quade,

Sorry, just getting back to you.

In the table hesk_tickets there's the value replies. I just setup a query that if replies is less than one, it sends an email.

[Klemen]

A note: I am working on an official "escalate" module for Hesk. I'm on annual leave until August, but I hope to release it in August/September.

[mkoch227]

A note: I am working on an official "escalate" module for Hesk. I'm on annual leave until August, but I hope to release it in August/September.

*slides SLA/escalation enhancement to the Mods for HESK backburner*

[Klemen]

*slides SLA/escalation enhancement to the Mods for HESK backburner*

I was actually waiting for you to release MfH compatible with HESK 2.8.2 to send a donation and a suggestion to you