Customise Email messages

[char1iecha1k]

Hi

I would like to customize the emails a bit. I would like to have the subject of the ticket in the subject of the email followed by the support id. I know a little php, can anyone help!

thanks in advance

[Klemen]

Check inside submit_ticket.php

[char1iecha1k]

for info i replaced

@mail($email,$hesklang['new_ticket_submitted'],$message,$headers);

with

@mail($email,"New ticket: " . $trackingID . " - " . $subject,$message,$headers);

and

@mail($email,$hesklang['ticket_received'],$message,$headers);

with

@mail($email,"Your ticket: " . $trackingID . " has been submitted",$message,$headers);

and in reply_ticket

@mail($email,$hesklang['new_reply_ticket'],$message,$headers);

with

@mail($email,"Reply to Ticket: " . $trackingID,$message,$headers);

[char1iecha1k]

There is one more i wish to modify but i cant find it, it isn the subject header of the email the client recieves when a member of staff updates the ticket. It currently says in the subject "new reply to your support ticket".

where has it gone :/

[Klemen]

How about admin_reply_ticket.php

[char1iecha1k]

Thanks, I think I found just after posting :/

very nice script.